SHIPPING
It takes up to 24 hours to process your order after your payment is authorized and verified. The order processing time might get affected by weekends and holidays.
Orders placed before 12:00 PM CST Monday – Friday will be shipped out the same day. Orders will be shipped the next business day if placed after 12:00 PM CST.
Orders after 12:00 PM CST on Friday will be shipped on the following business day. Orders placed on weekends and official holidays will be processed and shipped on the following business day.
After your order confirmation, please allow 24-48 hours for your order tracking details to update.
DOMESTIC SHIPPING
| SERVICE | COST | DELIVERY TIME |
|---|---|---|
| USPS First Class | COST: FREE | DELIVERY TIME: 3-7 BUSINESS DAYS |
| USPS 2nd Day Air | COST: $15.00 | DELIVERY TIME: 1-3 BUSINESS DAYS |
| USPS Next Day Air | COST: $25.00 | DELIVERY TIME: 1-2 BUSINESS DAYS |
For questions and queries about your order, please contact customersupport@rivierashades.com
International shipping
All shipment packages include tracking, and we will send the tracking number to you via email the night your order is shipped. We are not liable for packages that show that they have been delivered but have not been received.
DUTIES/TAXES/TARIFFS - SOME COUNTRIES MAY HAVE EXTRA FEES FOR IMPORTED GOODS, WE HAVE NO CONTROL OVER THIS, AND ALL FEES WILL BE YOUR RESPONSIBILITY.
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
| COUNTRY STANDARD | (BUSINESS DAYS - FREE SHIPPING) | EXPRESS (BUSINESS DAYS) |
|---|---|---|
| Australia | 7-14 DAYS | 2-5 DAYS |
| Canada | 3-9 DAYS | 1-3 DAYS |
| France | 6-12 DAYS | 1-3 DAYS |
| Germany | 6-12 DAYS | 1-3 DAYS |
| Hong Kong | 4-6 DAYS | 1-3 DAYS |
| Israel | ------- | 2-4 DAYS |
| Italy | 6-12 DAYS | 2-4 DAYS |
| Japan | 6-9 DAYS | 2-4 DAYS |
| Malaysia | 6-9 DAYS | 2-4 DAYS |
| Netherlands | 6-12 DAYS | 1-3 DAYS |
| Poland | 6-12 DAYS | 1-3 DAYS |
| Singapore | 5-7 DAYS | 1-3 DAYS |
| Spain | 7-12 DAYS | 1-3 DAYS |
| Switzerland | ------- | 2-4 DAYS |
| United Kingdom | 6-12 DAYS | 1-3 DAYS |
| Rest of World | 7-14 DAYS | 3-5 DAYS |
For questions and queries about your order, please contact customersupport@rivierashades.com
